Knowledgebase

  1. Contact Information for Paya Services

  2. Forgot Username: This site is currently undergoing a redesign

  3. How do I submit a support ticket?

  4. INTERNAL - Assigning a ticket to an account in Parature

  5. INTERNAL: Can I link multiple accounts in the Knowledgebase through one log-in?

  6. INTERNAL: Email to Ticket Conversion: What is E2T?

  7. INTERNAL: How can I add a file or doc to the knowledgebase?

  8. INTERNAL: How do I add a document or file into a KB article?

  9. INTERNAL: How do I add a template response to a ticket?

  10. INTERNAL: How do I create a draft article in the knowledge base?

  11. INTERNAL: How do I open a ticket in the Self Service Portal on a related account?

  12. INTERNAL: How to create a new Customer in Parature

  13. INTERNAL: Knowledgebase Article Content Standards

  14. INTERNAL: Links to all support chat queues

  15. INTERNAL: Merging Customer Data in Parature

  16. INTERNAL: Ticket Actions 101: What they Mean and How to Use Them

  17. INTERNAL: What are the different chat statuses?

  18. Maintenance and Service Interruption Alerts

  19. New User Registration: This site is currently undergoing a redesign

  20. Registration and Search Tips

  21. Sage Exchange Desktop Update starting June 19, 2018

  22. Visa Force Post Transactions Mandate