INTERNAL: What are some frequently asked questions about the Advanced Fraud Protection service?

FAQs for Advanced Fraud Protections

Is their a fee for this service?
Yes.  There is a monthly fee and a per transaction fee associated with this service.  Iso merchants should be directed to their sales agent for pricing information.  SPS customers should have a lead gen ticket submitted.  Please use the Advanced Fraud Protection ticket type.

What transactions are reviewed by this service?
We are only including transactions entered via a customer-facing  interface. This applies to transactions entered using "Donate Now", the "Shopping Cart", "Payment js" and the "Sage Exchange Virtual Desktop"  The transaction fee for this service only applies to transactions performed by those interfaces.

How do I disable the service?
A ticket must be submitted to our to risk department including details on why a customer wants to be removed from the service.  We need to ensure the customer is not an at risk merchant before the protection is removed from the account.

Can I bypass AFP if I believe the transaction isn't fraudulent?
Running the transaction manually in the VT would bypass the AFP service. Note: the gateway risk control settings, such as AVS and CVV, can still decline the transaction.

How does the service actually get added?
A rate change form will be submitted by the sales agent.  CSC will receive the form and add the service and the pricing in UNO.

INTERNAL: What is the suggested script for a merchant we want to offer the advanced fraud protection product?

INTERNAL: Advanced Fraud Protection Pilot

INTERNAL: How do I generate an Advanced Fraud Protection decline?

What data is available on the reports for the Advanced Fraud Protection service in My Virtual Reports?

Where can I review transactions that were identified by the Advanced Fraud Protection services?

What are some frequently asked questions about the Advanced Fraud Protection service?

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