INTNERAL: TASQ Shipping Restocking costs (Tag Fees)

Products:

TASQ
Physical Terminal

Description:

There could be instances when you will receive merchant inquiries regarding terminal restocking fees. Some callers may even ask you questions about their contractual pricing structure. What should your response be?

Resolution:

Should you ever find yourself in such position where a merchant is asking you to disclose call tag fees or to elaborate on a terminal return policy, please, contact your supervisor immediately.