INTERNAL: How to resolve an ACH Pending Batch
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INTERNAL: How to resolve an ACH Pending Batch
Description
How do I resolve an ACH Pending Batch?
Resolution
Log into the VT Admin Tool and go to Virtual Check > Batch Management. Confirm that there is a Pending Batch.
Log into Enterprise ACH at http://172.16.0.5/EFTAdmin/. You will need your network credentials to log on.
Click “Customer Search” then input the merchant’s DBA and click “Submit.”
Under the Search Results, select the appropriate account and click “Files.”
Make sure the AppID matches UNO.
Enter the appropriate date range. In the End Date field, enter the date immediately following the current date. Click “Submit.”
If the file appears in Enterprise; mark the batch as settled in the VT Admin Tool.
If the file is not in Enterprise, go to http://10.10.50.146/FEP_IMPORT/ERROR/.
Click “FEP Imports,” then “Error.”
If the file appears in the list of FEP_Import/Error files, then mark the batch as settled in the VT Admin Tool.
If the file doesn’t appear in Enterprise or in FEP_Import Error, then undo the settlement in the VT Admin Tool and re-settle the transactions in the VT.