INTERNAL: What is the process to change the ACH repayment dates on behalf of a merchant?

• Ask probing questions to get clarification from the customer of why they need their current repayment date changed and what repayment date would satisfy their business.
• Educate the customer by informing what their current repayment time is ( 5 business days)
• Create ticket for Underwriting
• Select Change ACH Repayment Date category
• Provide as much details as possible from the customer in ticket which will be reviewed and processed Underwriting

                                              Ticket type image below