How to locate a transaction in the Virtual Terminal

Product
Virtual Terminal

Description

How do I locate a transaction in the Virtual Terminal?

Resolution

You can locate a transaction in the Virtual Terminal using several different methods:

• Transactions Menu:
  • Use the Transaction Search tool in the Quick Actions section on the left to search by Name, Account, (Last four digits of the card #) Order Number, Amount, Reference, Approval Code or Transaction Date.
• Batch Management Menu:
  • Scroll through the transactions in your open batch.  You can sort the transaction listings by clicking the column headings Card Type, Date, Customer Information, Type and Total.
• Reporting Menu:
  • Select Transaction Search
  • Click on Transaction Activity, then select one of the following:
    • Today's Activity
    • Last 7 Days
    • Last 30 Days
  • You can also click on the Current Batch or Settled Batches option to view the transactions.

 If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.